Refund policy

Our notes are digital downloads, which are provided as soon as you've paid.

Your 14-day right to cancel

Under UK law you'd normally have 14 days to cancel an online order. For digital downloads, that right ends once your download starts, as long as you've asked for it to start straight away and acknowledged that you'll lose the right to cancel. You do this when you place your order. Once your download has started, we can't offer a refund just because you've changed your mind.

If something's wrong

If a file won't open, pages are missing or unreadable, or the notes aren't what the product page described, email us at hello@aeroemilia.com with your order number. We'll send you a corrected file, or refund you if we can't fix it. This doesn't affect your statutory rights.

Bought the same pack twice by mistake?

Let us know and we'll refund the duplicate.

How refunds are paid

Refunds go back to the payment method you used, within 14 days of us agreeing the refund.